RETURNS

 

RETURN POLICY

 

It is important to us that you are 100% satisfied with your purchase. If not, feel free to return it within 30 days of receiving your order.

To get a full refund, please return in its original condition: you cannot use the garment(s), wash them or treat them in other ways, and please keep the signed hang tag intact.  

HOW TO MAKE A RETURN

Countries within the EU:

You must notify us if you wish to return an item no later than 14 days after receiving your purchase, and return the item within 16 days thereafter.

Just send us an email to webshop@sns-herning.com with your order number and we will email you a DHL return label that you can print and attach to the package.

The price is EUR 15.00. We will deduct the EUR 15.00 from your refund.

 

Non-EU countries:

We are currently not able to help with the return label for our non-EU Customers. Therefore, you can use your local postal service or a courier to send the item back to us.

We recommend using a tracked service and preferably the courier that delivered your order. Securing any refunds of import-duties and keeping the tracking information handy. 

Don't forget to enclose a completed returns form with your order. 

Enclose the completed Returns form with your goods, and return to the following address:

TEXTILE LOGISTICS APS 
Att.: S. N. S. HERNING
Transportcenter allé 4-10
DK-7400 Herning
DENMARK

Please mark your return box and the return form with your order number  [EUR####].

RETURN TERMS & GUIDELINES

• All returned items must be unworn, unwashed, complete with original tag and/or packaging if applicable.
• All Items must be in original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in shipping.
• Please fill out the return form and make sure that the return form is enclosed with your goods.